Privacy Policy

All Express Logistics Services Ltd. and from time to time engages its affiliates and third party service providers to provide the following services to its clients:

1/ warehousing and value adding activities
2/ air, sea, overland and multi-modal freight forwarding services
3/ cargo security screening services

The All Express Logistics Services Ltd. (hereinafter referred to as “the Company”, “we”, “us” or “our”) pledges to meet the proper management of Personal Data and information. We handle such data and information in our possession in accordance with the following principles:

1. Collection of Personal Information

We will collect the personal data and/or information of clients by various means by not limited to:

1/ our websites
2/ social medias such as but not limited to Facebook, Instagram, WeChat, WhatsApp, Twitter, Weibo
3/ exchange of name cards
4/ verbal exchange between clients and our staff
5/ written communication between clients and our staff

We collect and process your personal information (regardless of electronic or non-electronic information) lawfully, fairly and in a transparent manner only to the extent necessary for providing our services or performing our contractual obligations.

2. Data minimization

We will collect adequate, but not excessive personal data and information to provide daily operation of our services to clients. We will also collect your personal data with the prior consent for the purposes of marketing services, special events and promotion of the Company, and its affiliates.

3. Accuracy

We will keep personal data and information accurate and up-to-date and shall take all reasonable steps to ensure that personal data and information that is inaccurate will be removed or rectified without delay.

4. Disclosure or Transfer of Data

The Company agrees to take all practicable measures to keep all personal data and information of clients confidential. Personal Data and information will only disclose when the Company needs to comply with the applicable laws and regulations, including but not limited to a judicial proceeding, court order or legal process served on the Company and/or its affiliates.

Personal data and information collected may be transferred, stored and processed in any country in which the Company or its affiliates operate.

5. Management of Personal Information

Your personal data and information is subject to data secrecy. In managing personal data and information, we assign an officer in charge of handling personal data and information, and take appropriate and adequate protective measures on a technical and organizational level against unauthorized or unlawful use and processing.

6. Inquiries, Corrections, and Erasure of Personal Information

We acknowledge that you have the right to know which of your personal information we hold and have the right to access your personal information ask for rectification, removal or object to the processing of it. We will respond promptly in a suitable and reasonable manner to any inquiry from you about your personal information or requests for corrections or erasure.

7. Compliance with Laws and Regulations, and Commitment to this Policy

We fully abide by all laws and regulations concerning personal information protection in each country (e.g. Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong, the European General Data Protection Regulation). Moreover, we are committed to compliance with the provisions of this Company Privacy Policy.

8. Direct Marketing

By subscribing to our email marketing, you will receive the latest news, products and exclusive offers from us. If you no longer wish to receive our emails, you can unsubscribe at any time simply by clicking the “unsubscribe” button in the footer of any of our emails. Alternatively, consent can be withdrawn by emailing aecargo@aecargo.com

Furthermore, we are entitled to use the email address specified during a purchase for direct marketing activities for our own similar products or services. These mailings are intended to inform you about the service(s) or product(s) you have bought. If you do not wish to receive our product update communications any longer, you can unsubscribe from them at any time without costs other than the transmission costs pursuant to the basic tariffs being incurred in this regard. Un-subscription can simply be done by clicking the “unsubscribe” button in the footer of any of our product update emails. Alternatively, consent can be withdrawn by emailing aecargo@aecargo.com.

9. Notification in Case of Policy Change

Should we decide to change our privacy policy, we will notify users of such changes on by posting the updated privacy policy on our website. This keeps our users up to date about which information we gather, how we use this information, whether that information is disclosed to third parties, and if yes, in which way. By your continued use of our websites and/or our services, you shall deem to have agreed to and accepted the terms of our updated privacy policy.